- Damaged or missing parts music box
- Out of tune music box
- Wrong music box received
- The item is not arrived to the address [delivery failed or delivery returned to us] because of customer's failure. It may happen if the local post office who delivered the product to your address can't find the address because of :
- Incomplete address [street, house number, apartment number, etc must be complete].
- No recipient at the customer's address [please make sure there's someone which authorised to take the package from the office man, otherwise the package sometimes will be returned to the post office].
- The item is ready for self-pick up at the local post office [for some reason, the local post office in some country is not able to deliver the product to customer address] and customer doesn't pick up the package. The package will be held in the post office and waiting for pick up until certain time. If no one pick the package in the post office, they may returned the package to us again. And we don't responsible for this. So make sure that you are updated with the shipping information.
- Half-refund from the net purchase amount [not include the shipping cost]
Replacement to the customer.
We can re-send the package to the customer even though the first package is not delivered because of customer's failure. T&C applied :
- customer pay 20% of the purchase amount [it's additional for our operational cost, shipping cost, etc]
- we will ship out the good again to the customer's address [make sure it's a complete address]
- Please patiently wait for the new replacement!
Due to the customized nature of all of the products we produce at Honnebox, we cannot offer returns. Your music box is designed and crafted with care and is entirely personal for you. The music box is made by order and all orders are final.
We only replace items if they are defective or damaged. If you need to exchange it for the same item (except for custom-craft music box), send us an email at firstname.lastname@example.org and send your item to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.